Wednesday, November 17, 2010Sad News From TX
Our condolences to the family and acquaintances of 38-year-old George Soriano who died yesterday in a tragic accident. Here's the story from the Houston Chronicle:
Federal officials are investigating the death of a tow truck driver at a FedEx distribution center in south Houston.
The wrecker driver, 38, was killed shortly after 2 p.m. at the building in the 2700 block of Holly Hall, Houston police said.
The driver, identified by a family member at the scene as George Soriano, was towing a disabled FedEx delivery truck to the center when he was killed.
"It appears to be a tragic accident," FedEx spokesman Jim McCluskey said from the company’s Memphis headquarters.
FedEx officials offered condolences to the family and said they were cooperating with officials.
Soriano had four children by his first wife and three more with his second wife - of which two were his stepchildren, said his father-in-law Gilbert Lopez.
Soriano had been working with his father-in-law at another company with a Houston Safe Clear towing contract but recently joined another company because he was concerned about towing cars on busy highways.
"He called and said, ‘I don’t think I can handle it over there,’" Lopez said.
An investigator with the U.S. Occupational Safety and Health Administration was at the scene. OSHA officials later Tuesday could not be reached for comment.
Thursday, November 18, 2010
Monday, November 15, 2010
Houston City Council members are weighing the future of Safe Clear
Houston City Council members are weighing the future of Safe Clear
HOUSTON – Houston City Council members are weighing the future of Safe Clear, the controversial towing program that was one of former Mayor Bill White’s most highly touted projects.
According to a Houston Police Department budget presentation earlier this week, the program was almost $1.5 million over budget during the 2010 fiscal year and projected to be even more expensive during the 2011 fiscal year.
Without council action, the city of Houston is projected to be $50 to $80 million in the red by the end of this fiscal year.
"In a time of deficit, why do we have Safe Clear?" asked Houston City Councilmember Jolanda Jones.
The city is now debating three options: Eliminating the program altogether, raising the highest fee wreckers charge for other tows by $12 to close the budget gap or transferring the entire program to Metro.
Safe Clear launched back in 2005 and was billed as a way to ease traffic along some of Houston’s most congested freeways. At first, drivers that broke down on the freeway were charged $75 to be towed to a nearby location where they could safely call for help, regardless of whether consent was given for the service.
After public protests, the $75 fee was eliminated. Instead, the city of Houston footed the bill and paid tow truck drivers $50 per tow.
Those “free” tows added up, and now cost the city and Metro more than $3 million a year.
"I think, even in tough budget times, you want to maintain safety," said George Greanias, Metro’s president and CEO.
Metro currently pays for the bulk of the program after council members capped the city’s payment in 2006.
Greanias said Safe Clear had reduced freeway traffic and prevented accidents, but he cautioned against having Metro bear the entire cost of the program.
"We don't want to simply embrace the city's budget issue and take it on as one of ours, given our challenges already," Greanias said.
If Safe Clear was transferred completely to Metro, HPD said that would free up 14 officers to return to regular police duties. But the city would have to find another way to pay their salaries.
It’s unclear when council will vote on any of the options.
But many tow truck drivers say they would be happy to see it go.
Jerry Aguilar works for Superior Wrecker Service, a business that’s been around Houston for 20 years. The company was not among the few chosen for the Safe Clear program.
When you cut our business in half like that, guys lost jobs,” Aguilar said. “From ten trucks down to four? That's a lot of money you're losing."
Aguilar dismisses the argument that Safe Clear has cut down on tow truck drivers speeding to accident scenes. He said now he’s forced to ignore stranded motorists on the freeway who need help rather than risk getting a fine.
"I say we need to do without (Safe Clear),” Aguilar said. "It's not fair to the citizens at all."
Towing on the Net
Towing on the Net
The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept claims over the Internet. Many towers are using it to send pages to drivers, to track their truck locations, and in some cases they have even virtually eliminated the radio by using two-way pages or Mobile Data Terminals (MDTs). The next generation of towing software promises an even greater integration with the Internet.
This trend is likely to continue because of the dramatic cost savings that can be realized using the Internet. Motorclub calls now take less than 3 minutes from start to finish using Digital Dispatch. Whereas before, using the phone, a call could take 5-10 minutes. These few minutes add up to tremendous savings for both motorclubs and service providers.
You can even locate a service provider online using sites like www.wrecker.com. The call can then be sent via email, fax, phone, and using digital dispatch like the motorclubs.
The next generation of towing software and management systems promises to be completely integrated with the Internet. You will no longer have to have an expensive, high-powered server networked with several fast workstations to run your towing software. Furthermore these networks require a true computer geek to keep them fine-tuned and running. Backups will be a thing of the past. Access from home is presently complex and slow. This too will no longer be a problem with the newer towing software packages. An Application Service Provider (ASP) will run these packages from a central location. These new solutions can be accessed from anywhere with your security code and an Internet connection (office, home, motel room, etc).
When it comes to Internet connections you have many affordable choices today. The table below lists the common types available:
Connection Type
Expected Speed
Typical Cost
Service Providers Dial-up
28.8 ' 53kbs*
$0-25/month
AOL, AT&T, Earthlink, MSN, CoreComm, MCI,etc.
ISDN
64kbs or 128kbs
$40-70/month
Earthlink, MSN, Telocity, AT&T, MCI, etc.
DSL (Digital Subscriber Line)
128 - 1544Kbs
$40-300/month
Earthlink, MSN, Telocity, AT&T, MCI, etc.
Cable
56 - 1544kbs
$40-70/month
Time Warner, Adelphi, CableVision, etc
Satellite (2-way)
150 - 500kbs
$40-70/month
Starband, MSN, DishNetwork, DirectPC/DirectTV, etc.
Frame Relay
56 - 1544kbs
$200-1500/month
Ameritech, GTE, MCI, AT&T, etc.
Fractional ' Full T1
128 - 1544kbs
$250-1500/month
Ameritech, GTE, MCI, AT&T, etc.
* 53kbs is the maximum allowed by the FCC. So even if you have a 56Kbs modem it cannot connect faster than 53kbs.
The connection speed you choose depends on your budget and what you need to do on the Internet. Internet (email) paging and Digital Dispatch do not need a very fast connection. A simple dial-up connection will provide enough speed, but it is not very reliable. You may want to choose one of the other connection types. IDSL, Cable, Satellite, Frame Relay and T1 all stay connected full time. This means they do not need to 'dial out' to establish an Internet connection; they are always connected just like a workstation on your Local Area Network (LAN). After all, the Internet is nothing but a big LAN.
This is the premise behind the next generation of towing software. The application will be run from a secure server farm (several servers working together) and each towing company will just be a user on the network. Therefore you will only need a low cost computer, a security code and access to the Internet. The set-up time will be a matter of minutes instead of weeks. The average person can setup the computer and download the software instead of having to pay the high costs of flying in a technician. Most users will be able to follow the onscreen instructions and will not require weeks of training. However, training will probably still be required for the more advanced features. Addionally, there will be little or no maintenance costs. You will simply pay a monthly fee in addition to your regular Internet costs. These types of solutions should save the average company thousands dollars each year; not to mention the many headaches associated with running your own internal network (e.g. hard drive crashes, failed backups).
I spoke with a company owner last week about a major system crash. He lost an entire year's worth of data and did not have a good backup. His backup failed due to the fact that his backup software was unable to backup his data while the towing software was running. Since they are running a 24/7 operation, they just didn't have the time to shut down the towing software to run the backup. He thought it was backing up but his tapes were blank. Has this ever happened to you? This type of problem will not happen in the future because the ASP (Application Service Provider) handles technical issues, such as backups, behind the scenes.
Now let's talk about some of the present ways people are using the Internet in their towing business.
Paging is probably the most common task being done through the Internet. Any company that has a full time connection to the Internet can utilize email paging. To send a page: you can go to your paging company's web site or if your towing software is Internet enabled, you can send a page from within your program. Some software packages even offer two-way paging, but this requires you use expensive 2-way pagers for all your drivers. Email paging may be faster than standard dial-up paging, it all depends on your paging company. Many towing companies use email paging as a backup to their dial-up paging, because if a paging company's dial-up sever goes down, it probably will not affect their email paging server ' so you can send your pages using email. This too is dependant on your particular paging company. There are new technologies, such as Simple Network Paging Protocol (SNPP), that will enable your software to detect when a page has been received by your driver using standard low cost pagers.
This capability is already available if you have CDPD mobile data terminals. These systems use the Digital Cellular and the Global Positioning Systems (GPS) networks to provide two-way communication as well as truck location and speed. They utilize the Internet to send/receive data (messages) to/from your trucks. @road and Airlink Communications are two of the major players in this type of technology. For a monthly fee @road allows you to completely monitor and configure your MDT from their web site. They even give you an interactive online map to show your truck present and past truck locations. Airlink on the other hand does not charge you a monthly access fee, because the maps reside on your local server. You need to decide which solution works best for your needs.
Digital Dispatch is used by some motorclubs to send calls to service providers using the Internet. In the future you will even be able to submit your invoices to the motorclubs using this technology. This is because many of the motorclubs and towing software vendors have been working together to establish a standard protocol for sending calls and submitting invoices. Presently, a couple of the software vendors have the ability to directly receive calls from GE, which means the call appears on your dispatch screen. The other software vendors and motorclubs are working on similar solutions. The Internet solution from the other motorclubs requires you keep your browser pointed to their web site. When a call comes in you need to print it and then type it into your towing management software.
Several of the motorclubs also offer the service providers a way to submit their invoices online from their website. However, Digital Dispatch promises a much easier and automated solution in the future.
The Internet offers a benefit for every size towing company by using one or more of the following technologies: Digital Dispatch, paging, GPS/MDT, or submitting invoices to motorclubs. The next generation (ASP) towing management systems promises to deliver solutions that are much easier to use, more integrated with the Internet and utilize all of the present technologies as well as a few new technologies, such as Instant Messaging and Internet enabled cell phones.
I neglected to answer an important question that is probably on your minds ' Is it safe? They simple answer is, Yes. In fact it safer than your telephone, since much of the data sent is encrypted. I will save this topic as well as remote access to your software using Microsoft's Terminal Services for a future article on Internet technologies.
About the author: Todd Althouse is a Managing Partner of Beacon Software, LLC - an Internet Application development company specializing in towing software and fleet management software. Visit http://www.beaconsoftco.com for more information.
The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept claims over the Internet. Many towers are using it to send pages to drivers, to track their truck locations, and in some cases they have even virtually eliminated the radio by using two-way pages or Mobile Data Terminals (MDTs). The next generation of towing software promises an even greater integration with the Internet.
This trend is likely to continue because of the dramatic cost savings that can be realized using the Internet. Motorclub calls now take less than 3 minutes from start to finish using Digital Dispatch. Whereas before, using the phone, a call could take 5-10 minutes. These few minutes add up to tremendous savings for both motorclubs and service providers.
You can even locate a service provider online using sites like www.wrecker.com. The call can then be sent via email, fax, phone, and using digital dispatch like the motorclubs.
The next generation of towing software and management systems promises to be completely integrated with the Internet. You will no longer have to have an expensive, high-powered server networked with several fast workstations to run your towing software. Furthermore these networks require a true computer geek to keep them fine-tuned and running. Backups will be a thing of the past. Access from home is presently complex and slow. This too will no longer be a problem with the newer towing software packages. An Application Service Provider (ASP) will run these packages from a central location. These new solutions can be accessed from anywhere with your security code and an Internet connection (office, home, motel room, etc).
When it comes to Internet connections you have many affordable choices today. The table below lists the common types available:
Connection Type
Expected Speed
Typical Cost
Service Providers Dial-up
28.8 ' 53kbs*
$0-25/month
AOL, AT&T, Earthlink, MSN, CoreComm, MCI,etc.
ISDN
64kbs or 128kbs
$40-70/month
Earthlink, MSN, Telocity, AT&T, MCI, etc.
DSL (Digital Subscriber Line)
128 - 1544Kbs
$40-300/month
Earthlink, MSN, Telocity, AT&T, MCI, etc.
Cable
56 - 1544kbs
$40-70/month
Time Warner, Adelphi, CableVision, etc
Satellite (2-way)
150 - 500kbs
$40-70/month
Starband, MSN, DishNetwork, DirectPC/DirectTV, etc.
Frame Relay
56 - 1544kbs
$200-1500/month
Ameritech, GTE, MCI, AT&T, etc.
Fractional ' Full T1
128 - 1544kbs
$250-1500/month
Ameritech, GTE, MCI, AT&T, etc.
* 53kbs is the maximum allowed by the FCC. So even if you have a 56Kbs modem it cannot connect faster than 53kbs.
The connection speed you choose depends on your budget and what you need to do on the Internet. Internet (email) paging and Digital Dispatch do not need a very fast connection. A simple dial-up connection will provide enough speed, but it is not very reliable. You may want to choose one of the other connection types. IDSL, Cable, Satellite, Frame Relay and T1 all stay connected full time. This means they do not need to 'dial out' to establish an Internet connection; they are always connected just like a workstation on your Local Area Network (LAN). After all, the Internet is nothing but a big LAN.
This is the premise behind the next generation of towing software. The application will be run from a secure server farm (several servers working together) and each towing company will just be a user on the network. Therefore you will only need a low cost computer, a security code and access to the Internet. The set-up time will be a matter of minutes instead of weeks. The average person can setup the computer and download the software instead of having to pay the high costs of flying in a technician. Most users will be able to follow the onscreen instructions and will not require weeks of training. However, training will probably still be required for the more advanced features. Addionally, there will be little or no maintenance costs. You will simply pay a monthly fee in addition to your regular Internet costs. These types of solutions should save the average company thousands dollars each year; not to mention the many headaches associated with running your own internal network (e.g. hard drive crashes, failed backups).
I spoke with a company owner last week about a major system crash. He lost an entire year's worth of data and did not have a good backup. His backup failed due to the fact that his backup software was unable to backup his data while the towing software was running. Since they are running a 24/7 operation, they just didn't have the time to shut down the towing software to run the backup. He thought it was backing up but his tapes were blank. Has this ever happened to you? This type of problem will not happen in the future because the ASP (Application Service Provider) handles technical issues, such as backups, behind the scenes.
Now let's talk about some of the present ways people are using the Internet in their towing business.
Paging is probably the most common task being done through the Internet. Any company that has a full time connection to the Internet can utilize email paging. To send a page: you can go to your paging company's web site or if your towing software is Internet enabled, you can send a page from within your program. Some software packages even offer two-way paging, but this requires you use expensive 2-way pagers for all your drivers. Email paging may be faster than standard dial-up paging, it all depends on your paging company. Many towing companies use email paging as a backup to their dial-up paging, because if a paging company's dial-up sever goes down, it probably will not affect their email paging server ' so you can send your pages using email. This too is dependant on your particular paging company. There are new technologies, such as Simple Network Paging Protocol (SNPP), that will enable your software to detect when a page has been received by your driver using standard low cost pagers.
This capability is already available if you have CDPD mobile data terminals. These systems use the Digital Cellular and the Global Positioning Systems (GPS) networks to provide two-way communication as well as truck location and speed. They utilize the Internet to send/receive data (messages) to/from your trucks. @road and Airlink Communications are two of the major players in this type of technology. For a monthly fee @road allows you to completely monitor and configure your MDT from their web site. They even give you an interactive online map to show your truck present and past truck locations. Airlink on the other hand does not charge you a monthly access fee, because the maps reside on your local server. You need to decide which solution works best for your needs.
Digital Dispatch is used by some motorclubs to send calls to service providers using the Internet. In the future you will even be able to submit your invoices to the motorclubs using this technology. This is because many of the motorclubs and towing software vendors have been working together to establish a standard protocol for sending calls and submitting invoices. Presently, a couple of the software vendors have the ability to directly receive calls from GE, which means the call appears on your dispatch screen. The other software vendors and motorclubs are working on similar solutions. The Internet solution from the other motorclubs requires you keep your browser pointed to their web site. When a call comes in you need to print it and then type it into your towing management software.
Several of the motorclubs also offer the service providers a way to submit their invoices online from their website. However, Digital Dispatch promises a much easier and automated solution in the future.
The Internet offers a benefit for every size towing company by using one or more of the following technologies: Digital Dispatch, paging, GPS/MDT, or submitting invoices to motorclubs. The next generation (ASP) towing management systems promises to deliver solutions that are much easier to use, more integrated with the Internet and utilize all of the present technologies as well as a few new technologies, such as Instant Messaging and Internet enabled cell phones.
I neglected to answer an important question that is probably on your minds ' Is it safe? They simple answer is, Yes. In fact it safer than your telephone, since much of the data sent is encrypted. I will save this topic as well as remote access to your software using Microsoft's Terminal Services for a future article on Internet technologies.
About the author: Todd Althouse is a Managing Partner of Beacon Software, LLC - an Internet Application development company specializing in towing software and fleet management software. Visit http://www.beaconsoftco.com for more information.
Rochester police want to hear wrecker service experiences
Rochester police want to hear wrecker service experiences
Monday, November 15, 2010
ROCHESTER — The Police Department is soliciting feedback from residents who had contact with a wrecker service through contacts with the police department or other city services.
Capt. Paul Callaghan said the time of year where the city considers bids for towing services is approaching, and at the request of City Manager John Scruton, the department wants to hear from residents who have recently dealt with these services.
"We're doing our due diligence," Callaghan said.
Residents are asked to contact Capt. Scott Dumas at 330-7145.
Monday, November 15, 2010
ROCHESTER — The Police Department is soliciting feedback from residents who had contact with a wrecker service through contacts with the police department or other city services.
Capt. Paul Callaghan said the time of year where the city considers bids for towing services is approaching, and at the request of City Manager John Scruton, the department wants to hear from residents who have recently dealt with these services.
"We're doing our due diligence," Callaghan said.
Residents are asked to contact Capt. Scott Dumas at 330-7145.
Monday, November 8, 2010
No insurance...police will impound your car.
No insurance...police will impound your car.
Great idea! There are way too many people driving without insurance...................
__________________________________________________ ___________________________
TULSA - The law took effect just four days ago, and already some drivers have lost their cars.
Officials are making it very clear that they won't hesitate to tow a vehicle if it means making the roads safer for everyone else.
"If you're out here driving without insurance you better think again, we're towing vehicles," says Trooper George Brown.
OHP towed its first car in the Tulsa area on Thursday. Trooper Brown says he thinks they'll be towing many more.
"This is proof that people are driving around out there without insurance," Brown said.
Since Monday, Tulsa Police say they've towed six vehicles for not having insurance. Storey Wrecker says they've been pretty busy. The law is also creating a buzz among customers of A-Affordable Insurance.
"Some of them are making sure their verification is up to date and we've had lines of people coming in making their payments on their insurance, I think it's just making people aware to keep it up to date," says owner Less Lieurance.
It's also bringing in new clients. Lieurance says the company has filled out a lot more applications for car insurance this week as people realize how much extra trouble it will be if they are caught without it.
"You really can't afford not to have it. I mean what will it cost to have your car impounded? What would it really have to cost you to go to court because you didn't have insurance on your vehicle," he said.
While towing may be a harsh punishment, Lieurance says anything that helps motivate people to have insurance is a good idea.
If your car is towed you'll need to show proof of insurance before you can get it back. Drivers have 45 days to pick up their vehicle before it is sold at auction.
Great idea! There are way too many people driving without insurance...................
__________________________________________________ ___________________________
TULSA - The law took effect just four days ago, and already some drivers have lost their cars.
Officials are making it very clear that they won't hesitate to tow a vehicle if it means making the roads safer for everyone else.
"If you're out here driving without insurance you better think again, we're towing vehicles," says Trooper George Brown.
OHP towed its first car in the Tulsa area on Thursday. Trooper Brown says he thinks they'll be towing many more.
"This is proof that people are driving around out there without insurance," Brown said.
Since Monday, Tulsa Police say they've towed six vehicles for not having insurance. Storey Wrecker says they've been pretty busy. The law is also creating a buzz among customers of A-Affordable Insurance.
"Some of them are making sure their verification is up to date and we've had lines of people coming in making their payments on their insurance, I think it's just making people aware to keep it up to date," says owner Less Lieurance.
It's also bringing in new clients. Lieurance says the company has filled out a lot more applications for car insurance this week as people realize how much extra trouble it will be if they are caught without it.
"You really can't afford not to have it. I mean what will it cost to have your car impounded? What would it really have to cost you to go to court because you didn't have insurance on your vehicle," he said.
While towing may be a harsh punishment, Lieurance says anything that helps motivate people to have insurance is a good idea.
If your car is towed you'll need to show proof of insurance before you can get it back. Drivers have 45 days to pick up their vehicle before it is sold at auction.
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